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The Co-operative employs a staff team whose job it is to ensure that our tenants and other service users receive a friendly, efficient and responsive service. All staff are experienced in their different areas of expertise with appropriate qualifications.
In addition to our staff team, we engage a number of third parties to deliver specialist elements of our service (e.g. technical support, welfare/ money advice, finance, IT and internal and external audit services).
Stephanie joined the Co-operative in 1989, shortly after it was established, having previously worked in housing for Dumbarton District Council and the London Borough of Barnet. She has worked alongside Committee, staff, the local community and other stakeholders to oversee the significant transformation of the area.
She worked as both the Senior Housing Officer and Senior Development Officer before becoming the Depute Director in 2000 and was promoted to Director in 2021. Stephanie resigned from this post in 2024 and is working as Deputy Director in the interim.
A very capable and experienced manager, Stephanie has a degree in Sociology and Administration from Strathclyde University and has knowledge and experience in all aspects of housing including Governance, Housing Management, Maintenance, Development and Finance.
Nicola joined the Co-operative in October 2023, having worked in housing since 1992. Nicola brings a wealth of knowledge and experience to our team, both as a manger and as a housing professional. Her experience to date includes working as an Antisocial Behaviour Investigator, Asylum Project Officer, Housing Officer and other, more recent, management roles at Glasgow West and Milnbank Housing Associations.
Nicola has a keen interest in wider role support activities, and successfully combined a full-time career with professional study at Glasgow University where she was awarded a Postgraduate Diploma in Housing Studies.
Nicola has overall responsibility for the Co-operative’s Housing Services and Concierge Teams’ whose work includes allocations, estate management, rent collection and arrears control.
Samantha joined the Co-operative in July 2015 as a Repairs Assistant to support Property Services whilst the District Heating System was in delivery. After completing her Apprenticeship in Joinery & Carpentry in 2007, Samantha worked as a joiner for a small building firm in Glasgow before starting her career in Housing with East Kilbride Housing Association. In July 2022, Samantha was appointed as Property Officer after returning from maternity leave and enjoyed working on the redevelopment of East Whitlawburn.
Samantha’s professional and educational background has been informed by her keen interest in the Built Environment. She holds an extensive list of Qualifications, including: completion of her Adv. Level Carpentry & Joinery Apprenticeship, an HND in Construction Management and a BSC Honours Degree in Building Surveying.
In August 2024, Samantha was appointed as Property Manager and will lead the Property Services team across an extensive range of services including: Reactive Repairs, Planned & Cyclical Maintenance and ensuring Compliance Requirements are met across the Estate.
Stephanie has a BA honours degree in Politics with History from Glasgow Caledonian University as well as a teaching degree in Modern Studies and History from Strathclyde University.
She joined the Co-operative in 1998 and has worked as an Admin Assistant then as Projects Assistant where she worked on wider action funding and the implementation of the Housing Act 2001.
More recently as Community Development Co-ordinator, Stephanie’s remit includes project development and funding. She successfully secures funding for projects and manages other financial and digital inclusion activities, amongst others, with significant benefits received throughout to support the local community.
Aside from her time at WWHC, Stephanie taught Modern Studies and History and Larkhall Academy and Earnock High School, and has worked as a part time lecturer in Housing and Communities at Glasgow Kelvin College.
Craig joined the Co-operative, on a temporary position, as a Concierge Officer in June 2008 before becoming a permanent member of staff shortly after in February 2010. He was then promoted to Senior Concierge Officer in April 2018 where he supervised his own team of Concierge Officers.
More recently, through continuous hard work and development, Craig took on the role of Acting Concierge Manager in March 2023 and was successful at filling the post in March 2024 on a permanent basis. His vast knowledge and experience of the local area and tenants has been well received in his role and he is responsible for the day to day running of the Concierge Station and staff to ensure that tenants feel safe and comfortable in their homes.
Craig oversees all of the services offered by our Concierge team, including housing alarms, 24-hour CCTV, estate maintenance and cleanliness and wider tenant support. Craig and his team play a vital role in overall tenancy sustainment and work to support other staff by liaising with external bodies to ensure that the highest of standards are met.
