WWHC employs a staff team who work to ensure that our tenants and other service users receive a friendly, efficient and responsive service. All staff are experienced in their different areas of expertise with appropriate qualifications.
In addition to our staff team, we engage a number of third parties to deliver specialist elements of our service (e.g. technical support, welfare/ money advice, finance, IT and internal and external audit services).
Nicola joined WWHC in October 2023, having worked in housing since 1992. Nicola brings a wealth of knowledge and experience to our team, both as a manger and as a housing professional. Her experience to date includes working as an Antisocial Behaviour Investigator, Asylum Project Officer, Housing Officer and other, more recent, management roles at Glasgow West and Milnbank Housing Associations.
Nicola has a keen interest in wider role support activities, and successfully combined a full-time career with professional study at Glasgow University where she was awarded a Postgraduate Diploma in Housing Studies.
Nicola has overall responsibility for the Housing and Property Services teams as well as our Concierge Teams.
Bio to follow.
Stephanie has a BA honours degree in Politics with History from Glasgow Caledonian University as well as a teaching degree in Modern Studies and History from Strathclyde University.
She joined WWHC in 1998 and has worked as an Admin Assistant then as Projects Assistant where she worked on wider action funding and the implementation of the Housing Act 2001.
More recently as Community Development Co-ordinator, Stephanie’s remit includes project development and funding. She successfully secures funding for projects and manages other financial and digital inclusion activities, amongst others, with significant benefits received throughout to support the local community.
Aside from her time at WWHC, Stephanie taught Modern Studies and History and Larkhall Academy and Earnock High School, and has worked as a part time lecturer in Housing and Communities at Glasgow Kelvin College.
Craig joined WWHC, on a temporary position, as a Concierge Officer in June 2008 before becoming a permanent member of staff shortly after in February 2010. He was then promoted to Senior Concierge Officer in April 2018 where he supervised his own team of Concierge Officers.
More recently, through continuous hard work and development, Craig took on the role of Acting Concierge Manager in March 2023 and was successful at filling the post in March 2024 on a permanent basis. His vast knowledge and experience of the local area and tenants has been well received in his role and he is responsible for the day to day running of the Concierge Station and staff to ensure that tenants feel safe and comfortable in their homes.
Craig oversees all of the services offered by our Concierge team, including housing alarms, 24-hour CCTV, estate maintenance and cleanliness and wider tenant support. Craig and his team play a vital role in overall tenancy sustainment and work to support other staff by liaising with external bodies to ensure that the highest of standards are met.
Our full staffing structure can be seen below:
Name | Department | Job Title |
|---|---|---|
Fiona Heeps | Housing Services | Housing Officer |
Kelly McGuiness | Housing Services | Housing Officer |
Roz Haughey | Housing Services | Housing Officer (P/T) |
Marie Smith | Housing Services | Housing Officer (P/T) |
Cameron Ferguson | Housing Services | Assistant Housing Officer |
Dave Kinloch | Property Services | Property Officer |
Evelyn O’Neil | Property Services | Repairs Assistant (P/T) |
Jackie Wray | Property Services | Repairs Assistant (P/T) |
Noreen Currie | Property Services | Repairs Assistant (P/T) |
Rachel Hosie | Corporate Services | Corporate Services Officer |
Ian Fordyce | Corporate Services | Finance Officer |
Keir Ross | Corporate Services | Admin Assistant |
Noreen Currie | Corporate Services | Finance Assistant (P/T) |
Jamie Logue | Concierge | Senior Concierge Officer |
Stevie Blackwood | Concierge | Senior Concierge Officer |
Martin Cunning | Concierge | Senior Concierge Officer |
Jack McKissock | Concierge | Senior Concierge Officer |
Billy Clark | Concierge | Concierge Officer |
Marc Ross | Concierge | Concierge Officer |
Eddie Dillon | Concierge | Concierge Officer |
Matt Cryans | Concierge | Concierge Officer |
Robert Fellows | Concierge | Concierge Officer |
Davy Thomas | Concierge | Concierge Officer |
Kofi Ewe | Concierge | Concierge Officer |
Prince Owusu | Concierge | Concierge Officer |
Craig Stark | Concierge | Concierge Officer |