Policy & Procedure

Governance

Equality Policy, Strategy & Action Plan
Use of the Seal Policy
Standing Orders Policy
Notifiable Events Policy
Internal Audit Policy
Declaration of Interest Policy
Assurance Review Policy
Whistleblowing Policy
Donations Policy

Operations

Complaints Handling Procedure
Privacy Policy
Business Plan 2023 - 2028
Unacceptable Actions Policy
Tenant Participation Policy
Sustainability Policy
Risk Management Policy & Strategy
Procurement Policy
Membership Policy

Finance and Corporate

Treasury Management Policy
Information Security Management System
Disposal of IT Equipment
Bad Debt Provision
Rent Policy
Fraud & Anti-Bribery Policy
Financial Regulations
External Audit Policy
Cost Centre Apportionment for WWHC Activities

Property Services

Electrical Safety Policy
No Access Policy
Damp & Mould Policy
Development Strategy
Stage 3 Adaptations Policy
Satellite Dish Policy
Right to Repair Policy
Rechargeable Repairs Policy
Maintenance Policy

Housing Services

Bad Debt Provision
Void Management Policy
Tenancy Agreement
Rent Arrears Policy
Lock-Up Management Policy
Housing Alarms Policy
Estate Management Policy
Domestic Abuse Policy
Allocations Policy

Staffing

Stress Management Policy
Staff Performance Management, Appraisal, Training and Development Policy
Shared Parental Leave Policy
Settlement Agreement Policy
Homeworking Policy
Flexible Working Policy
Disciplinary & Grievance Policy
Director Job Description
Career Break Policy

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